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    BSBCRT201 Develop and apply thinking and problem solving skills (Assessment Kit).

    $185.00 Inc GST
    Are you looking for a complete Assessment Kit to deliver the unit of competency BSBCRT201 Develop and apply thinking and problem solving skills (Assessment Kit). This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed About this unit: This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions. No licensing, legislative or certification requirements apply to this unit at the time of publication. About our Assessment Kits Our Assessment Kits are written with both student learning outcomes and assessor needs in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes whilst providing easy to use, logical assessments for your assessors. We engage industry experts to validate all our Assessment Kits to ensure that they meet industry standards. What you will receive when you order this product:
    • Assessor Guide
    • Assessment Tool
    • Powerpoint Presentation
    • Mapping Document
    • Optional - Ask us about uploading Assessments into your preferred LMS (Costs apply)
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    BSBCRT201 Develop and apply thinking and problem solving skills (Unit of Competency).

    $385.00 Inc GST
    Are you looking for a full resource kit to deliver the unit of competency BSBCRT201 Develop and apply thinking and problem solving skills (Unit of Competency). This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed About this unit: This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions. No licensing, legislative or certification requirements apply to this unit at the time of publication. About our resource kits Our resource kits are written with student learning outcomes in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes. The look and structure of all our units are modern, fresh and incorporate graphical representations and examples that relate directly to the relevant industry the unit relates to. We engage industry experts to validate all our content to ensure that they meet industry standards and expectations. What you will receive when you order this product:
    • Assessor Guide
    • Learner Guide
    • Mapping Guide
    • Student Assessment
    • PowerPoint presentation
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    BSBCRT201 Develop and apply thinking and problem solving skills (Learner Guide).

    $275.00 Inc GST
    Are you looking for a Learner Guide to deliver the unit of competency BSBCRT201 Develop and apply thinking and problem solving skills (Learner Guide). This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed About this unit: This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues. The unit applies to individuals, often working under supervision or guidance, who may be required to think critically, ask essential questions and consider answers to those questions. No licensing, legislative or certification requirements apply to this unit at the time of publication. About our Learner Guides Our Learner Guides are written with student learning outcomes in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes. The look and structure of all our Learner Guides is modern, fresh and incorporates graphical representations and examples that relate directly to the relevant industry the unit relates to. We engage industry experts to validate all our content to ensure that they meet industry standards and expectations. What you will receive when you order this product:
    • All encompassing Learner Guide from our in-house instructional design team
    • Word formatted documents to allow for banding and document control
    • Mapping Tool
    • Optional - Ask us about our SCORM Learner Guides for E-Learning (Costs Apply)