BSBCMM211 Apply communication skills (Assessment Kit).
BSBCMM211 Apply communication skills (Assessment Kit).
$185.00 Inc GST
Are you looking for a complete Assessment Kit to deliver the unit of competency BSBCMM211 Apply communication skills (Assessment Kit).
This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed
About this unit:
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
About our Assessment Kits
Our Assessment Kits are written with both student learning outcomes and assessor needs in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes whilst providing easy to use, logical assessments for your assessors. We engage industry experts to validate all our Assessment Kits to ensure that they meet industry standards. What you will receive when you order this product:
- Assessor Guide
- Assessment Tool
- Powerpoint Presentation
- Mapping Document
- Optional – Ask us about uploading Assessments into your preferred LMS (Costs apply)
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