BSBCMM211 Apply communication skills (Learner Guide).

Are you looking for a Learner Guide to deliver the unit of competency BSBCMM211 Apply communication skills (Learner Guide).

This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed

About this unit:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

About our Learner Guides

Our Learner Guides are written with student learning outcomes in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes. The look and structure of all our Learner Guides is modern, fresh and incorporates graphical representations and examples that relate directly to the relevant industry the unit relates to. We engage industry experts to validate all our content to ensure that they meet industry standards and expectations.

What you will receive when you order this product:

• All encompassing Learner Guide from our in-house instructional design team
• Word formatted documents to allow for banding and document control
• Mapping Tool
• Optional – Ask us about our SCORM Learner Guides for E-Learning (Costs Apply)