BSBCMM211 Apply communication skills (SCORM E-Learning)

Are you looking for an E-Learning SCORM Learner Guide to deliver the unit of competency BSBCMM211 Apply communication skills (SCORM E-Learning)

This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed

About this unit:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

About our E-Learning SCORM Learner Guides

Our SCORM Packages are written by our E-Learning Team to provide engaging, easy to follow online learning tools to help achieve strong completion rates. Dativity designs SCORM to play effectively on all devices and we can assist in implementing in most LMS programs.

Our SCORM options include an array of interactive E-Learning tools comprising of images, video, animation and various knowledge checks to add variety to your E-Learning, relating directly to the relevant industry the unit relates to. Note that not all options are included in our base SCORM packages. We engage industry experts to validate all our content to ensure that they meet industry standards and expectations.

What you will receive when you order this product:

• Complete SCORM Package ready for uploading to your LMS.
• Formatting updates to ensure LMS compatibility
• Optional – Ask us about our Assessment building service in your chosen LMS (Costs Apply)