BSBCMM211 Apply communication skills (Unit of Competency).

Are you looking for a full resource kit to deliver the unit of competency BSBCMM211 Apply communication skills (Unit of Competency).

This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed

About this unit:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

About our resource kits

Our resource kits are written with student learning outcomes in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes. The look and structure of all our units are modern, fresh and incorporate graphical representations and examples that relate directly to the relevant industry the unit relates to. We engage industry experts to validate all our content to ensure that they meet industry standards and expectations. What you will receive when you order this product:

• Assessor Guide
• Learner Guide
• Mapping Guide
• Student Assessment
• PowerPoint presentation