BSBOPS203 Deliver a service to customers (Assessment Kit).

Are you looking for a complete Assessment Kit to deliver the unit of competency BSBOPS203 Deliver a service to customers (Assessment Kit).

This product is available within 3 days. Download instructions will be emailed to you once your order is confirmed

About this unit:

This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.

The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

About our Assessment Kits

Our Assessment Kits are written with both student learning outcomes and assessor needs in mind. All information is presented in an easy-to-understand way that is logically organised to enhance the learner experience and maximise learning outcomes whilst providing easy to use, logical assessments for your assessors. We engage industry experts to validate all our Assessment Kits to ensure that they meet industry standards. What you will receive when you order this product:

• Assessor Guide
• Assessment Tool
• Powerpoint Presentation
• Mapping Document
• Optional – Ask us about uploading Assessments into your preferred LMS (Costs apply)